Enquiries / AGN-261005-AYSS

Unknown caller

not qualifiedafter hoursdemo5 Oct, 09:20 · answered in 2.4s

Customer

Name
not captured
Phone
+91 90000 13973
Location
Sus, Pune

Project

Type
Out of scope
Property
—
Area
not captured
Budget
not captured
Timeline
not captured
Requirements
—

Qualification

not qualified

Service fit: Requested only services Aangan does not provide: Architecture, structural design or construction

Confidence90%
FAILService fit: Requested only services Aangan does not provide: Architecture, structural design or construction
PASSPune area: Sus, Pune is in the service area
UNKNOWNMinimum size: Scope unknown
UNKNOWNBudget fit: Scope unknown
UNKNOWNTiming: Timeline not given
Next step: No designer action. The caller was told politely that this isn't a service Aangan offers.

Call notes

14opportunity
low buyer signals
likely lost · estimated chance 5%
Talk ratio
caller 20%agent 80%
Caller questions
0
Avg caller words
10
Price mentions
0
Hesitations
0
Biggest risk to this project: Service fit: Requested only services Aangan does not provide: Architecture, structural design or construction
Objections · 1/1 handled
scope · critical✓ handled
“Hello, I need an architect to design and build a house on my plot in Sus.”
What was said

Told politely that this isn't a service Aangan offers.

Better answer

Be clear it isn't offered, and if possible name the kind of firm that does it so the caller leaves helped.

Summary
strengths
  • In the service area (Sus, Pune)
weaknesses
  • Missing: project scope, carpet area, budget, timeline
  • Name not captured
opportunities
  • After-hours caller — a fast morning callback is the edge over studios that let it wait
threats
  • Service fit: Requested only services Aangan does not provide: Architecture, structural design or construction
Follow-up plan
Unlikely to proceed
chance
1/10

Why it stalled: Requested only services Aangan does not provide: Architecture, structural design or construction

What the call could do better
Identification. Call ended without the caller's name.
→ Ask for the name right after the project question.
Tips for the designer
  • No coaching needed on this call. Use it as a reference transcript.

Conversation

45s · answered
Summary. Caller (name not given) called after hours and asked about architecture, structural design or construction, which Aangan does not provide. Result: not qualified.
Aangan0:02
Hi, you've reached Aangan Studio. I'm the studio's assistant — I can help understand your project and get the right information across to our design team. How can I help?
Caller0:14
Hello, I need an architect to design and build a house on my plot in Sus.
Aangan0:21
I'm sorry, that's not something Aangan takes on: architecture, structural design or construction is outside our services. The studio does home interiors and small offices up to 5,000 square feet, so I don't want to set up a consultation that wastes your time. Thank you for calling Aangan.
Caller0:40
Ah okay, thank you.

Pricing

not discussed

No pricing was given on this call.

Indicative range only. No quotation was issued.

Handoff

not sent
Assigned
—
Channel
—
Sent
—
Acknowledged
—
Contacted
—

Audit trail

  1. 09:20Inbound call from +91 90000 13973 (after hours) · Telephony
  2. 09:20Answered the call · Phone line
  3. 09:20Service not provided: Architecture, structural design or construction · Phone line
  4. 09:20Not qualified · Phone line
  5. 09:20Not qualified — polite close, no designer handoff · System