Needs attention

Enquiries waiting on a decision, and anything that went wrong.
Designer notifications are off. New leads are saved here but nobody is pinged on Telegram yet.
Nothing wrong right now.
Wrong decisions
0
Human overrides
0
Customer corrections
0
Pricing escalations
0
Unapproved prices quoted
0
Failed calls
0
Missed handoffs
0
Notification failures
0
Unanswered calls (no call-back)
0
Low-confidence decisions
2
Consultations cancelled
0
Unmatched online bookings
0
Failure rate 0.0% (threshold 5%)Decisions changed by staff — (threshold 10%)Overrides 0
Review

2 enquiries need a decision

Unknown callerWeb call · 10 Oct, 21:53after hours
46% sure
Why review
  • Service fit: Could not tell what work is needed
  • Pune area: Location not given
  • Minimum size: Scope unknown
Missing
project scope, location, carpet area, budget, timeline
Summary
The caller contacted Aangan Studio but did not provide any information regarding their project or requirements. The call ended abruptly after the initial greeting, resulting in no actionable project details. (phone line summary)
Next step
Call the caller back and confirm project scope and location and carpet area and budget and timeline. Then re-run qualification or override.
Unknown callerWeb call · 10 Oct, 21:15after hours
46% sure
Why review
  • Service fit: Could not tell what work is needed
  • Pune area: Location not given
  • Minimum size: Scope unknown
Missing
project scope, location, carpet area, budget, timeline
Summary
The caller used abusive language immediately upon the agent's greeting. Due to the hostile nature of the interaction, no project details were gathered and the call was effectively unproductive. (phone line summary)
Next step
Call the caller back and confirm project scope and location and carpet area and budget and timeline. Then re-run qualification or override.
Activity

Warnings and changes

  1. 10 Oct, 21:53human review created — Review task created — Service fit: Could not tell what work is needed · Web call
  2. 10 Oct, 21:53low confidence — Low-confidence classification (0.46) · Web call
  3. 10 Oct, 21:15human review created — Review task created — Service fit: Could not tell what work is needed · Web call
  4. 10 Oct, 21:15low confidence — Low-confidence classification (0.46) · Web call