Enquiries / AGN-261010-SBM6

Unknown caller

needs reviewafter hours10 Oct, 21:15 · answered in 1.5s

Customer

Name
not captured
Phone
Web call
Location
not captured

Project

Type
not captured
Property
—
Area
not captured
Budget
not captured
Timeline
not captured
Requirements
—

Qualification

needs review

Service fit: Could not tell what work is needed

Confidence46%
UNKNOWNService fit: Could not tell what work is needed
UNKNOWNPune area: Location not given
UNKNOWNMinimum size: Scope unknown
UNKNOWNBudget fit: Scope unknown
UNKNOWNTiming: Timeline not given
Why this needs a person
  • Service fit: Could not tell what work is needed
  • Pune area: Location not given
  • Minimum size: Scope unknown
  • Budget fit: Scope unknown
  • Timing: Timeline not given
  • Missing: project scope, location, carpet area, budget, timeline
Missing information: project scope, location, carpet area, budget, timeline
Next step: Call the caller back and confirm project scope and location and carpet area and budget and timeline. Then re-run qualification or override.

Call notes

39opportunity
medium buyer signals
uncertain · estimated chance 12%
Talk ratio
caller 24%agent 76%
Caller questions
1
Avg caller words
4
Price mentions
0
Hesitations
0
Biggest risk to this project: Couldn't confirm project scope, location, carpet area, budget, timeline
Summary
strengths

None noted

weaknesses
  • Missing: project scope, location, carpet area, budget, timeline
  • Name not captured
opportunities
  • After-hours caller — a fast morning callback is the edge over studios that let it wait
threats

None noted

Follow-up plan
Keep in touch
chance
5/10

Why it stalled: Service fit: Could not tell what work is needed

Open withthere, you'd called about interiors.
Point to makeTwo quick details let the design team give you a proper indicative range.
Key lineCould you confirm project scope and location?
Decision-makerHappy to call back when the decision-maker is around.
Call back on 11 Oct 2026 (1 days after the enquiry).
What the call could do better
Identification. Call ended without the caller's name.
→ Ask for the name right after the project question.
Tips for the designer
  • No coaching needed on this call. Use it as a reference transcript.

Conversation

10s · answered
Summary. The caller used abusive language immediately upon the agent's greeting. Due to the hostile nature of the interaction, no project details were gathered and the call was effectively unproductive. (phone line summary)
Aangan0:01
Namaste, you have reached Aangan Studio, I am the studio's assistant — I can understand your project and
Caller0:02
घटिया बहन छोड़.
Caller0:04
तेरे तू पहले तू बता?
Aangan0:05
यह पूरा घर है, ऑफिस, या सिर्फ किचन?

Pricing

not discussed

No pricing was given on this call.

Indicative range only. No quotation was issued.

Handoff

not sent
Assigned
Front desk review
Channel
—
Sent
—
Acknowledged
—
Contacted
—

Audit trail

  1. 21:15Inbound call from Web call (after hours) · Telephony
  2. 21:15Recording: https://app.vaanivoice.ai/api/stream/webrtc-1791647136-81ab5a7c?token=d2VicnRjLTE3OTE2NDcxMzYtODFhYjVhN2N8Zjk2Y2FhNGItZDNmYy00MjA2LTk4YmYtNTU1MzViYzA1NDhifDhmMTkxYTViLTZmZDgtNDI1Ni05MzM3LTEyYjg5MWVmODYwMHwxNzk5NDIzMTU5fGEwOWNhYWVmZmEyODA2OTk2NGUwYTU2MTkwMDA0YTMzNmRiZTRiYzZlZWMwZTg2MTZlMDdhZDY1NGM4MjNiMTk · Phone line
  3. 21:15Needs review · Phone line
  4. 21:15Low-confidence classification (0.46) · Phone line
  5. 21:15Review task created — Service fit: Could not tell what work is needed · System